Privacy Policy
Last updated: 28 July 2025
1. Who we are
SwitchHive is a trading style of ABM Media Limited, a company registered in England & Wales.
- Company name: ABM Media Limited
- Registered address: Kemp House, 160 City Road, London, EC1V 2NX
- Company number: 12853804
- ICO registration: ZA784901
ABM Media Limited is the data controller for the personal information we hold about you. If you have any questions about this policy or how we handle your personal data, please contact us at privacy@switch-hive.com.
2. Information we collect
When you use SwitchHive, we may collect the following types of personal data:
- Contact details (title, first name, last name, email address, telephone number)
- Address and postcode information
- Information about your current energy or broadband supplier, tariff, payment method and usage
- Property information (property type, number of bedrooms, residential status)
- Technical data such as IP address, browser type, device information and cookies
- Records of your interactions with us (web forms, calls, emails)
3. How we use your information
We use your personal information to:
- Provide quotes and process switches between energy and broadband suppliers
- Pass your details to suppliers and our partner contact centres so they can complete your switch or contact you about it
- Communicate with you about your switch and respond to your enquiries
- Improve our website, services and customer experience
- Comply with our legal and regulatory obligations
- Prevent fraud and protect our business
4. Lawful basis for processing
We rely on the following lawful bases under the UK GDPR:
- Consent — where you have agreed to be contacted for marketing or where you submit a switching enquiry
- Contract — to provide the switching service you have requested
- Legitimate interests — to operate, improve and secure our service
- Legal obligation — where we are required to retain or disclose information by law
5. Sharing your information
We may share your personal data with:
- Energy and broadband suppliers you have asked us to switch you to
- Vetted UK contact centre partners who help process switching enquiries
- Service providers that support our website, hosting, analytics and communications
- Regulators, law enforcement or other authorities where required by law
We never sell your personal data.
6. International transfers
Your personal data is primarily processed in the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
7. How long we keep your information
We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations and resolve disputes. Switching enquiry data is typically retained for up to 24 months unless a longer period is required by law.
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data in certain circumstances
- Object to or restrict our processing of your personal data
- Withdraw consent at any time, where processing is based on consent
- Request data portability
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, please contact us at privacy@switch-hive.com.
9. Cookies
We use cookies and similar technologies to operate our website, remember your preferences, measure performance and personalise content. You can control cookies through your browser settings.
10. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent update.
12. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:
ABM Media Limited
Kemp House, 160 City Road
London, EC1V 2NX
Email: privacy@switch-hive.com
Company number: 12853804
ICO registration: ZA784901